Aftersale CRM - We Make Your Customers Help Themselves
Create 32% more customer happiness with complete customer support software.
Give your customers a customer care app
With Aftersale, your teams will be empowered to extend great support and deliver a unique customer
experience, and you'll benefit from unparalleled flexibility and actionable business insights.
Service Center/Store Locator
Your customers can easily locate your store or nearby service center by entering their pin code
Your customers can request a service for their product at just a click of a button.
Guides & FAQs
Your customers can easily solve common problems themselves reading the frequently asked question and without ever calling you.
You can create offers on your products and directly promote them to your customers through push notifications to get more sales
You can conduct surveys to get a better insight into your customer's mind so that you can improve your product and target them better
Provide message support to your customers so that you are available to your customers even on the go.
Our customer care app seamlessly integrates with our aftersales CRM
More productive teams. Happier customers.
A call centre is a centralised office used for receiving or transmitting a large volume of requests. Here, a call center searches for the service center in the nearby area of the customer and assign the request to it.
A service center is an organizational unit which provides a specific service, or a group of services to customers. A service center handles the request which is assigned to it by the call center.
Spare Parts Management
It happens many times, there is a malfunction in any spare of the product at the customer’s site and it need replacements & after sales support team is responsible to provide that spare part to the customer.
A new and better way to support your customers
If you can let AfterSale Software take care of your customer support activities in a more systematic manner, while you may focus more on making your workday productive and close more deals.
Increased Customer Satisfaction
With Aftersale software, there will not be any miss in the tracking of the complaints hence resolution can be all delivered on time.
Access your data anywhere
You can access the information from any device, anytime, anywhere on the go whether it is a desktop or mobile phone.
Effective Complaint Management
With the Aftersale software, there will be a standard path on which complaints will land and will be routed further for resolution
Analyze your agents/ centers
You can analyze the service center performance by measuring how many complaints are received, how fast the complaints are getting resolved.
Get Real-time Insights On Customer Requests
From the landing up of complaints until the resolution keep an eagle eye on all your service centers and their performance,
Saving Time and Resources
It is clear that by using the Aftersale, the average time of any complaint resolution will be minimized, hence more happy customers.
Improve your customer support experience
With Aftersale, you can handle 100% of customer cases in real time from anywhere
Make Customer Support Fast And Convenient
In intensely competitive marketplace products can become commodities and services the true differentiators. Managing and exceeding customer expectations by providing services while reining in costs is a real challenge for companies worldwide.
What We Deliver
Our Customer Care and Support Applications simplify your assisted care, self-care, and field support operations. Combining service orchestration with service intelligence, these applications let you increase first-time fix rates and deliver effortless customer experiences across all touchpoints. This helps you improve customer service, decrease customer turnover, and reduce costs.
Increased Customer Satisfaction
Today’s customers want faster, more responsive service across every channel, and on any device — and they want it now. Aftersale empowers you with a complete set of productivity tools to deliver faster, smarter, and more personalized customer service for every customer anytime, anywhere.
Let your customers take charge of the service experience. Offer self-service applications that allow them to resolve issues and manage services on their own terms – without contacting the help desk.
Boost Assisted Care
The combination of this consolidated data with standardized workflows can guide CSRs and customers through problem resolution processes quickly and efficiently. Workflows are reusable across channels, reducing customer and agent effort, and improving first call resolution metrics.
Expand the mobile experience
Manage the growing complexity of the mobile ecosystem and simplify the customer engagement process that goes along with it. Aftersale promotes engagement by allowing customers to resolve service issues and consume new offers through a single unified mobile application
Simplify field operations
Reduce downtime and strengthen customer relationships with tools that empower field technicians to resolve issues quickly and cost effectively. Equip field technicians with remote service, automation, mobility, consolidation, and collaboration capabilities.
Monday – Friday: 9am-6pm
Ready to talk?
If you have any question, Please don’t hesitate to send us a message